HOW DO I TRACK MY NIKE.COM ORDER STATUS?

You can check the status of any order any time simply by signing into your Nike Member profile and clicking on “My orders” under the “My Account” tab, or “Order Status” under the “Help” tab at the top of Nike.com when you shop as a guest. Once on your Orders page, click on the order you want to track, to see the status of your order.

FAQs

How else can I track my order?

Once it ships, you can get more tracking updates on the SF Express website If you have questions about your order’s tracking status, feel free to contact us.

Can I change or cancel the on-line order?

You may at any time cancel the order under the status of「Awaiting Payment」. If you want to cancel an order that has been paid or shipped, please contact us.

Can I change the color, size, shipping address, contact number or other information of my order?

If the order is submitted, the change is not allowed. You may cancel the wrong order and place a new order with correct information.

If the order is paid, please contact the consumer service staff of Nike HK Official site. Nike.com to make sure whether you can cancel the order. If the order cannot be cancelled, we suggest you reject the product and we will arrange a refund to you, and after this you may place an order with correct information.

What to do if I place the same orders repeatedly?

If your duplicate order has been delivered, use these simple steps to return the duplicate order. If the duplicate order hasn’t been delivered yet, please contact us for help.

Why did my products in the same order ship separately?

If the products of your purchase are stored in different distribution centers, your order will ship separately.